-Clients are expected to provide full up to date vaccination certificates for Cat Flu & Feline Infectious Enteritis every time you come to the Cattery.
Lea Wood Cattery reserve the right to refuse board without up-to-date documentation.
-Clients are expected to provide details of up-to-date flea and worm treatments which are Veterinary approved.
Failure to provide the above details will result in immediate treatment and you will be charged accordingly as we cannot have an infestation at the Cattery.
-Lea Wood Cattery do not accept kittens under 12 weeks of age that have not been inoculated.
-Before any cats are accepted for booking clients will be expected to fill out a Client and Veterinary Authorisation form – irrespective of the duration of stay.
-Any tags or collars are to be removed before boarding for safety reasons.
If a collar is not removed then it is at the owner’s risk.
-A Deposit of £35 must be secured for all new client bookings before any booking can be confirmed. At Christmas, New Year and Easter a booking will not be secured without a deposit of £45 for Standard Chalets and £55 for Suites.
-Lea Wood Cattery do not secure a booking in ‘good faith’ for new client bookings – a full deposit is required.
-The full balance of your account must be settled prior to or at the time of collection.
-In the event of long-term bookings which has secured a discount; the full balance of your account must be settled 30 days in advance or the full daily tariff will become in force.
-In the event of unsettled fees or unpaid deposits – we reserve the right to offer the booking to another paying client.
-We operate an on and off-peak booking system:
If you wish to book at the following times a minimum charge rate applies (depending on accommodation rates).
Easter, 25th, 26th, 31st December and 1st January.
Any client coming to pick up their cat/s early will still be liable for the full cost of the stay. The Cattery operates like a hotel so if you come to pick up your cat/s early it is up to you but the Cattery will charge full payment for the stay booked unless that place can be filled. Cancellation with less than 2 weeks notice will also be liable for the full cost of the stay – especially during peak periods unless the Cattery is able to fill the space in which case the Cancellation charge of £35.00 will apply.
– Any prescriptive or dietary food that the Cattery do not normally stock that is needed throughout the stay, that has not been supplied by the client will be added to the final cost of the invoice. The Cattery supplies as standard – Felix in jelly all varieties, Felix As Good As It Looks all varieties, Whiskas all varieties, Gourmet and Sheba and various Applaws Wet Food Varieties. Biscuits provided include Purina, Harringtons, Go Cat and James Wellbeloved. We also do not stock kitten food as standard but providing we are given adequate notice will supply Felix and Whiskas kitten. Any other varieties must be supplied by the client or if the Cattery has to purchase the food in specially the cost will be applied to the final bill.
-Any discounts agreed must be reached at the booking stage, not later.
-If a discount is applied based on the number of days booked it will only be applied once this term has been met.
-Failure to reach the terms of the discount will null and void the price adjustment and full charges will be applied.
-Due to downsizing we can no longer provide sizeable discounts as we have done in the past without comprimising our standards and as we are a 5 star rated Cattery we cannot do massive discounts on 14 chalets.
Emergency Veterinary Procedures:
-Each cat boarding at Lea Wood Cattery is covered on site up to £2000 (pre-existing conditions excluded) this covers your cat/s so that in the event that they fall ill during their stay or require veterinary intervention the Cattery is able to ensure costs up to £2000 per animal. Please note, however, that all clients will be liable for any veterinary fees for new conditions which may occur during their stay.
-Our insurance policy does not cover veterinary fees for ongoing conditions prior to the boarding date so you will need to ensure the Cattery has details of your cat/s insurance to enable the Vets to administer appropriate care.
-Any medical conditions and/ or treatments must be outlined and discussed at the time of booking and on the hand over form.
-In the event of an emergency, Lea Wood Cattery reserves the right to seek Veterinary advice in the absence of the owner.
Contact with the owner will only be made if the following circumstances arrive:
a) If the Veterinary fee is up to or over £150.00 (est. initial consultation and medication fee) and if you are able to be contacted. In the event of an emergency where treatment needs to be given urgently we will endeavour to make contact but we may not be able to until the emergency has been dealt with.
b) we have been instructed or advised otherwise – Any veterinary fees incurred during the boarding period due to new or ongoing conditions will be charged accordingly.
c) Whilst every care and precaution is taken with every cat boarded at Lea Wood Cattery the proprietor/staff cannot be held responsible for any loss, illness, disease or death that may occur during boarding.
-If any cat is left within uncollected 14 days after its original departure date, Lea Wood Cattery reserve the right to assume ownership.
-In the event of the above scenario the cat will regretfully be sent to a local shelter for re-homing if we are not able to do so ourselves due to space or time.
-If you require visiting time when boarding your cat, please make arrangements prior to arrival at the booking stage – visiting cat/s whilst in the Cattery is not always a good idea as this disturbs the cat/s who then think they are going to be collected. However, if visiting is a requirement then times and days must be agreed beforehand to minimise on additional stress and disruption.